Customer
Answers tickets from your help center, routes edge cases and keeps customers happy around the clock.
Live in under an hourHuman approval built inWorks with your stack
Support Agent · live previewv2.4
#1042Charged twice this monthResolved
#1043Can't connect CalendoDrafted
#1044Upgrade to Growth planRouted
#1045Export my audit logsResolved
Avg. first reply38 sec
68%faster first replies
5 stepsper run
5 toolsconnected
What it does
01
Instant first replies
Resolves common questions in seconds using your docs and past tickets.
02
Smart triage & routing
Tags urgency and sentiment, then routes complex cases to the right person.
03
Always on-brand
Matches your tone of voice and never promises what your policy doesn't allow.
Example workflow
Every run follows the same transparent steps, and nothing sensitive ships without a human sign-off.
01Ticket receivedAutomatic
02Classify intentAutomatic
03Search knowledge baseAutomatic
04Draft replyAutomatic
Human approval Human approval
Key result68%faster first replies
“Our backlog went from 400 tickets to zero in a week. The team finally works on the hard problems.”
ER
Elena RuizDirector of Support, Helixa
Works with
Scoped, revocable access to exactly what this agent needs.
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Agent library
Launch your first agent in minutes. No credit card required.
14-day free trialSOC 2-readyHuman approval built in